Shipping Policy

Thank you for choosing our services for your delivery needs. We aim to provide efficient and reliable shipping services to ensure your parcels reach their destinations safely and on time. Below is our delivery policy outlining the terms and conditions governing the delivery process

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Last updated: April 2024

1. Shipping Carriers

2. Delivery Timeframe

3. Tracking Information

4. Delivery Address

5. Delivery Attempts

6. Customs Clearance

7. Delivery Charges

8. Lost or Damaged Parcels

9. Contact Information

1. shipping carriers

We primarily utilize reputable shipping carriers such as DHL and FedEx to deliver your parcels. These carriers have a proven track record of reliability and efficiency in the transportation industry.

2. delivery timeframe

Our standard delivery timeframe is 20 days from the date of shipment. This timeframe may vary depending on factors such as the destination of the parcel, customs clearance procedures, and any unforeseen circumstances that may arise during transit.

3. tracking information

Upon shipment of your parcel, we will provide you with tracking information that allows you to monitor the progress of your delivery in real-time. This tracking information will be sent to you via email or made available through our online tracking portal.

4. delivery address

It is the responsibility of the customer to provide accurate and complete delivery addresses at the time of placing an order. We will not be held liable for any delays or undelivered parcels due to incorrect address information provided by the customer.

5. delivery attempts

Our shipping carriers will make multiple attempts to deliver your parcel to the provided address. If the recipient is unavailable at the time of delivery, a delivery notification will be left.

The package may be returned for the following reasons:
-Wrong or incomplete address
-Invalid phone number
-Unable to deliver

Please contact the shipping company for more information or you may contact us so that we can help you.

6. customs clearance

For international shipments, customs clearance procedures may delay the delivery of your parcel. We advise customers to familiarize themselves with the customs regulations of their respective countries to avoid any potential delays or issues with customs clearance.

7. delivery charges

Free shipping on the entire site.

8. lost or damaged parcels

While we strive to deliver your parcels within the specified timeframe, please note that delivery delays may occur due to reasons beyond our control, such as adverse weather conditions, natural disasters, or other unforeseen circumstances. We appreciate your understanding and patience in such situations.

9. contact information

If you have any questions or concerns regarding our delivery policy or your specific delivery order, please don't hesitate to contact our customer service team for assistance. We are committed to providing you with excellent service and ensuring a smooth delivery experience.

By placing an order with us, you acknowledge and agree to abide by the terms and conditions outlined in this delivery policy. We appreciate your trust in our services and look forward to serving you.